I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 5 business days of processing and production time for your order to ship out.
How Much are The Shipping Rates?
The shipping on orders over 75$ is for free, Otherwise we charge 9,99$ as shipping rates to all over the world.
HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States: 5 - 20 Business days
Average transit times to International: 17 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already been shipped, please email us on "firstname.lastname@example.org". All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Please note that we ship every piece separately except for sets and Wholesale orders
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your questions please feel free to contact us and we will do our best to reply within 24 hours.